When you are antagonised or provoked, and the only conceivable response is that you react with the same bile, to fight fire with more fire, stop for a moment and consider the action which is the exact opposite of your initial instinct and urge to defend yourself with a similar attack.
Would adopting a softer stance be that unacceptable?
Could you look past your ego, your pride, to apologise, even when you know it was not entirely your fault?
Only when a tense situation is diffused and when rational minds and calm emotions preside over discussions can a solution be discovered.
Two-step actions to better anger management and conflict resolution.
1. Stop.
2. Consider the opposite.
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